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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Mobile app missing the print head cleaning option
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08-10-2021 04:17 PM
Hi. My print jobs have started to come out very pale even like I'm running out of ink, but the cartridges are relatively brand new (less than 10 prints). I am looking for the place in the mobile app to run the print head calibration and clean and I cannot find it anywhere. I've read the forums about clicking on the image of my printer, then selecting print quality, but that option is not there, nor is it anywhere I can find from clicking all over the app. Has anyone else been able to locate it or have a fix? I do not have a desk top that I can easily hook up to the printer to try that way.
08-10-2021 10:29 PM
Hi,
You should see the Print Quality Toolbox option there.
If not, click on Advanced Settings from this menu and then select the Tools tab, there too you should be able to locate the Printer Quality Toolbox.
Shlomi
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