cancel
Showing results for 
Search instead for 
Did you mean: 
justin70
New member
1 0 0 0
Message 1 of 2
110
Flag Post

Mobile hot spot connection

HP Recommended
Toshiba satellite s855d
Microsoft Windows 8.1 (32-bit)

Printer & laptop both have connection to mobile hot spot on my Samsung Galaxy S7 & the Envy 4512 has printed test reports stating "No Problems Found".  The printer has printed a few items, photo & regular paper print, then it stopped. I've gone through ALL trouble shooting & wireless wizard set up steps, to no avail. 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 793 888
Message 2 of 2
Flag Post
HP Recommended

Hi @justin70

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Hotspot connectivity is not a reliable connection, I suggest you try using Wi-Fi Direct to print from your computer and printer.

 

refer - Printing with Wi-Fi Direct

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation