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o-squared
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Moved to Europe, need to reset HP Envy 5530 to use 301 cartridges instead of 61

HP Recommended
HP Envy 5530
macOS 10.15 Catalina

Hi there. I have moved from the US to Belgium and then ran out of printer ink. Looking here, I saw that I should buy the local ink (301 rather than 61) and then get in touch with customer support to get my printer reset. But I can't seem to find a way to reach customer support. The printer is not under warranty, and on the website I'm just sent in circles (in three languages). I'd appreciate any help. thanks!

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@o-squared, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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