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DeskJet 3631

We moved to a new home.  After a 3 week wait we finally got internet hooked up.  Everything is running great, but now my printer won't work.  It keeps saying "off line".  I have shut off the router, computer, printer and rebooted them all.  Still not working.  I have done my best for 5 days to get this to work.  I love the fact that there is NO access to any HP tech support so I'm either going to have to buy a new printer, which I can't afford or reach out for help.  I tried the "virtual help' thing to only get to a point that a step or two doesn't apply to me.  OK, enough rambling...I'm sitting here in tears and have no idea what else I can do.  

 

I have also pluged the computer cord back into my lab top (as one instruction said to do) and I have pushed the wifi button and the cancel botton at the same time, multiple times (as instructed)....and yet here I sit, still not able to print.  

 

I would appreciate ANY help at all, thank you.

1 REPLY 1
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@Wildpaisley

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • The Print and Scan Doctor should fix this issue: Click here

If the issue persists try assigning a Manual IP Address

  • 1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address or print a Network Configuration Page.
  • 2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • 3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • 4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • 5) Click Manual IP
  • 6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
  • 7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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