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MimiJZ
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My HP Envy printed well from my Mac as well as husband's PC. Now recognizes just one.

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HP Envy Photo 6255
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HP Envy bought in Jan 2019. Since then it has reliably printed from my Mac and from husband's PC. But in recent weeks, one or the other of our computers would not print. Recently we changed our internet--new modem/ router, etc.  Thanks to clear instructions from TEJ1602, the printer settings now recognize the router and my Mac will print.  But husband's Lenovo PC says the internet is offline, so HP won't print for him.   Would like to return to seamless printing from 2 computers.

 

 (I posted this on May 22 and got good help with parts of the error message I'd received.  BUT the core issue is that our HP Envy has, since early May, not recognized both our Mac & PC computers -- just one or the other.  (This glitch preceded the change in our internet.)

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TEJ1602
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@MimiJZ, Welcome to HP Support Community!

 

Follow the steps below-

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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