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HP OfficeJet Pro 6970

My printer is connected to my WiFi and the WiFi is on.  My Mac is connected and WiFi is on.  The printer keeps "going offline" even though it is connected and on.  My computer does not recognize it as being connected.  It worked when I first got it and after not using the computer for a week or so, I cannot get it to stay connected.    I have deleted and reconnected the printer several times.  HP says it is a MAC problem and MAC says it is an HP problem.   I will be purchasing a different brand printer very soon if I cannot get this to work ALL the time.  

 

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@MonaG2, Welcome to the HP Support Community! I’m here to help.

 

I understand you have connectivity issues with the printer and the Mac. Which version of macOS are you using?

 

  • How far is the printer located from the WiFi router?
  • Restart the router, the printer, and the Mac
  • Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.