My HP Officejet 5740 will not print a document that is only black ink.

[HDGunn]

Pages are blank when copying (black only) directly from the Printer. Colored items on the page print properly.

There are no error mess...

I have cleaned the  printer cartridges and I printed the test page. All the ink levels display and look OK and the test page looks good including the black ink is printing clearly on the test page.

I also tried  printing a document from the following sources

• wirelessly from my HP laptop
• wirelessly from my IPad
• direcly from the settings menu (the other status reports)

all come out blank. 

[atharva_gp]

@HDGunn,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Use genuine HP ink cartridges

Step 2: Print a Print Quality Diagnostic report

• Load U.S. letter or A4 size, unused, plain white paper into the input tray.

• On the printer control panel, swipe the display to the left, and then touch Setup.

  The Setup menu displays.

• Touch Reports, and then touch Print Quality Report.

  A Print Quality Diagnostic page prints.

           

• Check if you can see a black color block.

Step 3: Clean printer cartridges(Ignore this step if you have already cleaned the cartridges more than 3times)

• Load U.S. letter or A4 size, unused, plain white paper into the input tray.

• On the printer control panel, swipe the display to the left, and then touch Setup.

  The Setup menu displays.

• Swipe the display up, and then touch Printer Maintenance.

• Touch Clean Cartridges.

• Clean the ink cartridges for up to 3 times and check if the printer prints black.

Step 4: Manually clean the area around the ink nozzles

• Remove the ink cartridge.
• Hold the ink cartridge by its sides.

        

• Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

• Clean the face and edges around the ink nozzle with the swab.

           

1. Nozzle plate - Do not clean

2. The area surrounding ink nozzle - Do clean

3. Cartridge contacts - Do not clean

• Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

• Reinsert the ink cartridge

• Try to print a quality diagnostic page again.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[HDGunn]

Thanks for your response. Unfortunately this Did not fix my problem

[atharva_gp]

@HDGunn,

You have tried all the possible troubleshooting steps for this issue.

And since the issue exists, it could be a hardware issue, either with the ink cartridge or with the printer.

I request you to contact our HP Support for replacement/service of ink cartridge/printer.

Refer to this Link to contact HP.

Cheers!

[HDGunn]

Thank you..I suspect it may be hardware related. And I will contact HP.