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‎12-23-2019 04:36 PM

HP Recommended
Product: PhotoSmart 309a Printer
Operating System: macOS 10.14 Mojave

My HP PhotoSmart 309a printer is no longer connected to my network after I installed a new ENVY 7100

4 REPLIES 4

‎12-26-2019 08:27 AM

HP Recommended

@Tom049, Welcome to HP Support Community!

 

I understand you have connectivity issues with your HP Photosmart printer, but that may not have anything to do with connecting the new HP Envy 7100 Printer. Let us try to isolate the issue first.

  • Does the wireless light on the printer blink or is it steady?
  • Is there any error message on the printer or the computer when you try to print from the HP Photosmart printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎12-26-2019 10:24 AM

HP Recommended

Hi TEJ,

Here are the answers to your questions:

  • Does the wireless light on the printer blink or is it steady?

It is steady.

 

  • Is there any error message on the printer or the computer when you try to print from the HP Photosmart printer?

No error message.  When I open the print queue the job appears.  There is a message that states "The printer is not connected"

 

  • Is there any antivirus software installed on your computer?

No.

  • Could you perform a ping test using the Mac Network Utility and let me know the results?

I am stuck and cannot run the ping test.  I am not able to determine the IP address for the printer.  I cannot find a wireless icon on the display on the left of the panel on my printer.  On my computer I am able to use System Preferences > Printers and Scanners to get to the print queue but that doesn't seem to have a wireless icon either.   Can you help me get further?

 

Thanks,

Tom

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‎12-26-2019 12:10 PM

HP Recommended

TEJ--

 

After unplugging the printer at the back of the printer and plugging it back in again everything now seems to be OK.  Also found the printer icon in the lower right of my screen and found the IP address.

 

Thanks,

Tom

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‎12-27-2019 02:32 AM

HP Recommended

@Tom049

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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