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‎02-23-2019 05:08 PM - last edited on ‎02-24-2019 05:01 PM by Retired

HP Recommended

Where can I find the print and scan doctor?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2019 02:44 PM

HP Recommended

@Bunny13,

 

Thank you for posting your query on HP Support Community,

 

What is the product number of your printer? 

What is the status of the wireless light is it blinking or Is it steady blue.

How is the printer connected?

 

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

Download and run HP Print and Scan Doctor - Click here

 

Could you please respond to this post with the details so that that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-25-2019 02:44 PM

HP Recommended

@Bunny13,

 

Thank you for posting your query on HP Support Community,

 

What is the product number of your printer? 

What is the status of the wireless light is it blinking or Is it steady blue.

How is the printer connected?

 

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

Download and run HP Print and Scan Doctor - Click here

 

Could you please respond to this post with the details so that that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No

‎02-25-2019 03:23 PM

HP Recommended

The Print and Scan Doctor seems to have fixed the problem. Thank you!

Was this reply helpful? Yes No

‎02-25-2019 04:02 PM

HP Recommended

@Bunny13,

 

I'm glad you got this issue sorted out.

 

Do visit our HP Forums and drop us a message anytime you need help.

 

Thank you 😀

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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