Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

My Tablet Updated and will no longer connect to wifi print or accept PW

HP Recommended
HP Officejet 5742

I have a Galaxy Tab A  10.5 that updated and will no longer allow me to print wifi direct. The screen says unavailable.  I went to settings, and  it keeps asking for a PW. I  tried my nternet connection PW,  and  my tablet PW.  It doesn't accept these. I found my printer PW.  It is a numeric PW, but my tablet will not accept a numeric PW where you enter your wifi direct pw. I have already cleared cashes on tablet. I did a soft reset. I reset all connections and easily recoonect to my galaxy phone ( Forgot to mention, I use my phone as a hotspot. I do not have another internet provider). 

I am told I'm going to have to do a factory reset on my tablet, but I dont see how that will help as I will still have the PW issue.

Anyway to bypass. reset pw, etc.....  Thank you

HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you are facing issues printing using WiFi direct feature.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation