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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Re: My ipad does not recognize my HP printer 410c as an air ...
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06-23-2021 12:23 PM
I have always printed to this printer from my ipad. I recently got a new ipad Pro and for some reason, it wont recognize my printer anymore. It says "no air printers found" but it used to work with my older ipad.
Solved! Go to Solution.
Accepted Solutions
06-26-2021 12:21 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Update iOS to the most recent version.
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From your mobile device, touch the Settings app, and then touch General.
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Touch Software Update.
Your device automatically searches for the latest iOS update.
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If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.
NOTE: For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).
If the update does not resolve the issue, continue to the next step.
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Turn the printer off, and then wait 5 seconds.
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Turn the printer on, and then wait until the printer is ready to print.
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If needed, print any important print jobs.
If the reset does not resolve the issue, continue to the next step.
Use the menu on your printer control panel to set IPv4.
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From the home screen on the printer control panel, touch the Wireless icon .
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Touch the Settings icon , and then touch Advanced Settings.
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If IPv6 is set to Off, the printer is already using IPv4. Skip to the next step.
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If IPv6 is set to On, touch to turn it off, and then touch Yes to confirm.
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Try printing from AirPrint.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
06-26-2021 12:21 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Update iOS to the most recent version.
-
From your mobile device, touch the Settings app, and then touch General.
-
Touch Software Update.
Your device automatically searches for the latest iOS update.
-
If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.
NOTE: For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).
If the update does not resolve the issue, continue to the next step.
-
Turn the printer off, and then wait 5 seconds.
-
Turn the printer on, and then wait until the printer is ready to print.
-
If needed, print any important print jobs.
If the reset does not resolve the issue, continue to the next step.
Use the menu on your printer control panel to set IPv4.
-
From the home screen on the printer control panel, touch the Wireless icon .
-
Touch the Settings icon , and then touch Advanced Settings.
-
If IPv6 is set to Off, the printer is already using IPv4. Skip to the next step.
-
If IPv6 is set to On, touch to turn it off, and then touch Yes to confirm.
-
-
Try printing from AirPrint.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
06-26-2021 01:32 PM
Thank you for posting back.
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.
Have a great day!
ECHO_LAKE
I am an HP Employee
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