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conniesk7
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My ipad does not recognize my HP printer 410c as an air printer anymore

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HP photosmart Premium 410C
iOS

I have always printed to this printer from my ipad.  I recently got a new ipad Pro and for some reason, it wont recognize my printer anymore.  It says "no air printers found" but it used to work with my older ipad.

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Echo_Lake
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@conniesk7

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Update iOS to the most recent version.

  1. From your mobile device, touch the Settings app, and then touch General.

  2. Touch Software Update.

    Your device automatically searches for the latest iOS update.

  3. If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.

    NOTE: For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).

If the update does not resolve the issue, continue to the next step. 

  1. Turn the printer off, and then wait 5 seconds.

  2. Turn the printer on, and then wait until the printer is ready to print.

  3. If needed, print any important print jobs.

If the reset does not resolve the issue, continue to the next step. 

Use the menu on your printer control panel to set IPv4.

  1. From the home screen on the printer control panel, touch the Wireless icon .

  2. Touch the Settings icon , and then touch Advanced Settings.

    IPv6 setting on printer control panel

    • If IPv6 is set to Off, the printer is already using IPv4. Skip to the next step.

    • If IPv6 is set to On, touch to turn it off, and then touch Yes to confirm.

  3. Try printing from AirPrint.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
23,505 23,463 1,064 1,097
Message 2 of 5
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@conniesk7

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Update iOS to the most recent version.

  1. From your mobile device, touch the Settings app, and then touch General.

  2. Touch Software Update.

    Your device automatically searches for the latest iOS update.

  3. If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.

    NOTE: For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).

If the update does not resolve the issue, continue to the next step. 

  1. Turn the printer off, and then wait 5 seconds.

  2. Turn the printer on, and then wait until the printer is ready to print.

  3. If needed, print any important print jobs.

If the reset does not resolve the issue, continue to the next step. 

Use the menu on your printer control panel to set IPv4.

  1. From the home screen on the printer control panel, touch the Wireless icon .

  2. Touch the Settings icon , and then touch Advanced Settings.

    IPv6 setting on printer control panel

    • If IPv6 is set to Off, the printer is already using IPv4. Skip to the next step.

    • If IPv6 is set to On, touch to turn it off, and then touch Yes to confirm.

  3. Try printing from AirPrint.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

conniesk7
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Thank you so much. Solution worked!

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conniesk7
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Kuddos to echo_lake

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Echo_Lake
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@conniesk7

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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