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MM47
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My printer displays "There is a problem with the printhead" whenever I try to do anything

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HP Officejet Pro 6830

The error message on the printer control panel says "there is a problem with the printhead".    We are totally unable to print.

 

Here are the specifics for our printer:

 

edited**

Product Number:  E3E02A

 

Up until this point it has been a reliable printer.  And it is not heavily used.  We understand that the printer is out of warranty, but for it to be completely unserviceable seems unacceptable.

 

Thank you in advance for your help.

 

Mary

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @MM47

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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