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WallyOliFam
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Message 1 of 2
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My printer has been indicating “shutting down” for several days. Can’t operate

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My printer has been circling the message “shutting down” for several days. Attempts to manually shut it down and reboot did nothing and unplugging from the main power source did nothing. How do I correct?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@WallyOliFam

 

Welcome to the HP Support Community.

 

Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

 

Thanks!

Have a great day!


I am an HP Employee

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