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I get a message that my printer is not connected when I try to print even though The printer itself shows that it is connected.  I have the HPEnvy Photo 7855

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@Caposton, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant Ink?

Are you using Instant Ink cartridges in the printer?

 

Restart the wireless router, the printer, and the iOS device

  1. At the top of the Status area on your HP Instant Ink account page, click the refresh icon  . Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.

    Clicking the refresh icon and making sure the printer is online

  2. If the printer is connected to the Internet, but the printer status on your Instant Ink account page continues to display Offline after clicking the refresh icon , wait and try again later.

If the issue persists, perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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