Create an account on the HP Community to personalize your profile and ask a question
08-29-2020 02:45 AM
@Caposton, Welcome to the HP Support Community!
Is the printer enrolled in Instant Ink?
Are you using Instant Ink cartridges in the printer?
Restart the wireless router, the printer, and the iOS device
At the top of the Status area on your HP Instant Ink account page, click the refresh icon . Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.
If the printer is connected to the Internet, but the printer status on your Instant Ink account page continues to display Offline after clicking the refresh icon , wait and try again later.
If the issue persists, perform the steps mentioned in this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community