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‎04-19-2020 09:34 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: macOS 10.15 Catalina

Printer cannot find my router anymore.. it was able before!

14 devices are connected to my router, 

the router does still have in its list the mac id of the printer

the printer can find other routers (neighbours) but not mine that is located less than 5 meters from it in an open space. 

I have unplugged everything, uninstall the printer,  uninstall the HP driver and set it up again. 

I cannot add the printer again in my imac since it is not wired and printer is not connected to my wifi. 

What could I do? 

 

1 REPLY 1

‎04-19-2020 12:07 PM

HP Recommended

Did you do any changes on your router or wireless network settings?

 

The printer can find only 2,4GHz wireless, if you have switched to 5GHz wireless printer can't find that wifi, your neighbour is on 2,4GHz




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