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My printer keeps saying I have a paper jam and there is no paper jam.

HP Recommended
HP envy 5055
macOS 10.13 High Sierra

My hp envy 5055 printer keeps saying “paper jam” and there is no paper jammed at all. No debris that I can see , nothing. I have tried unplugging  it for 10 seconds, 15 seconds, 30 minutes, hours, it still turns on with “paper jam” on the screen. I have also tried to shut it all the way down (without unplugging) and the buffering “shutting down” signal just sat on the screen for hours and never went away. 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@NSW1, Welcome to HP Support Community!


If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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