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wifejackson
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Message 1 of 2
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My printer shows that wireless has been disabled by the administrator.

HP Recommended
HP 7610
macOS 10.15 Catalina

I have tried all of the solutions offered aside from the "confidential" manner. Please provide me with this solution.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @wifejackson

Welcome to the HP Support Community. I'd be happy to assist you.

 

We will have to perform a factory reset on the printer that may resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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