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Harrsupp174
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My printer sounds as if it is printing but paper comes out blank.

HP Recommended
HP ENVY 4501

When printing from my phone or any device my printer sounds as if it is printing but paper is blank. Ink is full. 

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Kumar0307
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@Harrsupp174, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Clean the ink cartridges

  1. On the printer control panel, press the Down Arrow  to select Tools, and then press OK.

  2. Press the Down Arrow  to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

  3. If the print quality is not satisfactory, run the cleaning again.

Print a Print Quality Diagnostic report, and then evaluate the results.

  1. On the printer control panel, press the Down Arrow  to scroll to Tools, and then press OK.

  2. Press the Down Arrow  to scroll to Print Quality Report, and then press OK. The printer prints the test page.

If the issue persists, perform step 12 from this document - Black Ink Not Printing and other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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