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KarinJ
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My printer will not print out the black ink from my HP Photosmart 5525

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HP Photosmart 5525
Microsoft Windows 10 (64-bit)

Installed new printer ink cartridges.  Printer does not print out Black ink.  Have run all diagnostics and a hard reset without solution.  Internet connection with WIFI.  Please Help!

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Kumar0307
HP Support Agent
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@KarinJ, Welcome to the HP Support Community!

 

Have you tried using the old ink cartridge and check if it prints in black? (If some ink is left)

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels to make sure the printer is reading the black ink cartridge.

 

Clean the printhead

  1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

  2. From the control panel home screen, touch the Settings icon , and then touch Tools.

  3. Touch the Down Arrow , and then touch Clean Printhead. The printer cleans the printheads, and then prints a test page.

    • If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.

      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again.

Print a Print Quality Diagnostic report

  1. Load plain, white paper in the tray.

  2. From the control panel home screen, touch the Settings icon .

  3. Touch Tools, and then touch Print Quality Report.

  4. Check for black.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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