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GULLANORDMOEN
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Message 1 of 2
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My printer wont print anything

HP Recommended
OfficeJet 5200 All-in-one Printer series
macOS 10.15 Catalina

Productnumber M2U82B

serial numbe: [edit]

 

My printer wont print anything, it doesnt show any error signs, and it has enough ink. i have tried to update it, but it doesnt work. What do i do? 

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

Hi @GULLANORDMOEN

Welcome to the HP Support Community. I understand you are not able to print. I'd be happy to assist you.

  • How is the printer connected to the MAC? Check the connections.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

For now, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

If the printer is able to print a quality page and make a copy, it means the printer hardware is working fine and we can look into connectivity or drivers.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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