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MS721
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Solved!

My printers cannot connect to web services

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I have 2 printers, and old one and a brand new Envy 5055.  The new one is stuck during the install because it cannot connect to web services.  I bought the new one because the old one no longer scans documents, and yes, the error is the same.  DUH!

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Mans
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@MS721 

Hello,

Please update the printer's firmware, as described in the following HP document: Updating or Upgrading Printer Firmware.

If the issue persists, please assign a fixed IP address to the printer as follows:

    1. In the printer control panel screen, touch the Wireless icon () to retrieve the printer IP address.
    2. Launch a web page, and then type this address in the address bar and Enter. The printer Web interface opens.
    3. Click the Network tab, then under Wireless (802.11), click Network Address (IPv4).
    4. Check the Manual IP option, and then press the button to Suggest a Manual IP Address.
    5. Once the first 3 fields are filled in, check the Manual DNS Server.
    6. Enter the address 8.8.8.8 as Manual Preferred DNS Server.
    7. Enter the address 8.8.4.4 as Manual Alternate DNS Server.
    8. Click on Apply and OK.
    9. Try to turn on Web Services.

 

In case of need, do not hesitate to contact us.

Best regards,:Wink:



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MS721
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Skipped the firmware step on the older printer, a Photosmart 7520 that has worked for years until about a month ago.  I don't see anything that would let me set a manual IP address or DNS settings.

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Mans
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@MS721 

Thanks for your return,

The HP Photosmart 7520 Printer Web Services should work.


I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.

I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

I remain at your disposal in case of need.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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MS721
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I restarted the Photosmart 7520, followed the recommended Setup Wireless via Software, and created an HP Smart account.  That printer is up and running, I can now scan docs, am pleased with the solution.

 

Back to the original problem.  I finally figured out how to finish installing my BRAND NEW HP ENVY.  Not pretty, but it appears to work.  Thanks!

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ScottMal
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Could you please send me the instructions to reset the printer to get web services going?   Thank you very much!

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MS721
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Hi,

 

I promised not to share that.  Are you able to private msg to the expert that helped me?

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ScottMal
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I understand.  I did private message him and I was intending for my request to go to him, not you.  Sorry for the confusion!

ScottMal
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Mans,  could you private message me that Photosmart 7520 web services message as well?  Thanks...appreciate it!

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Jimmy-P
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Hello - is there any chance you can PM the instructions you have previously provided to get this fixed?

 

Kind Regards   

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