cancel
Showing results for 
Search instead for 
Did you mean: 
BobG10
New member
1 0 0 0
Message 1 of 2
128
Flag Post

Network is not recognized by my printer

HP Recommended
envy 4520XX
Microsoft Windows 10 in S Mode

Power outage resulted in my printer not being to identified the proper network

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,772 18,749 1,541 1,515
Message 2 of 2
Flag Post
HP Recommended

@BobG10, Welcome to HP Support Community!

 

We can try restoring the network defaults and then reconfiguring the printer on the network. Try the steps below-

 

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

  1. From the home screen of your printer control panel, touch the Wireless icon 

  2. Touch the Setup icon 

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation