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Twebster
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New HP envy 6000 printer wont wake up showing as unavailable on hp app

HP Recommended
Envy 6000
Android 8.0 Oreo and older

Good evening. We have this week brought a new hp envy printer. All set up fine and printing fine. Until printer is not used for 30 mins or so it shows as unavailable on my phone hp app and won't print. Blue light is showing by paper tray and blue WiFi light is lit up. The only way I have got round this is unplugging it and plugging it back in again and then it works fine. Power button at back does nothing. 

 

Thank you 

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KrazyToad
HP Support Agent
HP Support Agent
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@Twebster

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next try assigning a manual IP Address

 

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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