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Lilygirl25667
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Message 1 of 2
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New internet/wifi

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Hp envy 5530 printer

Just moved. Changed to Atlantic BB. Cannot connect printer to wifi thru wireless router. Something about adding MAC filtering to printer. How?

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Lilygirl25667,

 

I'd like to help with connecting the printer to the network.

 

To provide an accurate solution, please help me with the below details-

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. What is the status of the wireless light on the printer, steady or blinking?
  4. Are you trying to connect your printer to your home network or public network?

 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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