New printer "looking for printer"

[NCCollins]

I set up my printer to print wirelessly this morning after downloading the HP Smart app, and it worked great, but I went to print something an hour later and now it says "looking for printer" printer and just hangs. I tried restarting - pressing the power button does nothing, even if I hold it for several seconds. The WiFi light is on, but there is nothing in the LCD display.

[WinniePie78]

My printer does this as well. It goes to sleep and doesn’t connect when awakened. I’ve had to restart my computer and reset the whole printing system (delete and re-add the printer). It’s a pain for sure!

[Kumar0307]

@WinniePie78, @NCCollins, Welcome to the HP Support Community!

Assign a static IP address to the printer to resolve the sleep mode issues:

Before following these steps, make sure the printer and the computer are connected to each other on the same wireless network.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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