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Jtblackhouse5
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New router printer issues

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Hp office jet pro 8610

New router. Was able to connect to the printer; however, I keep getting an error when trying to print 

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asmita6658
HP Support Agent
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Hi @Jtblackhouse5

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

 

To better assist you - 

 

1.) Are you getting any error message?
2.) Are you able to print from any other device?
3.) Does the copy works? 

4.) What's the status of the Wi-Fi LED - solid or blinking? 
5.)  Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Jtblackhouse5
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Thanks for your help. It was the firewall. I used the hp doctor , clicked on network, found the firewall causing the issue.
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