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Strat45
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Message 1 of 2
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Solved!

No Network Connection

HP Recommended
HP Envy 5052
Microsoft Windows 10 (64-bit)

My Printer has not been seen by my router on several occasions and this is one of them. Nothing will print. I ran the diagnostic tools and still nothing. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Strat45

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Restart the router and the printer.

 

On the printer screen, go to Setup > Network > Restore network defaults

Go back to Network > Wireless > Wireless setup wizard > Choose your network and enter the password.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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