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Angie2450
New member
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Message 1 of 2
109
Flag Post

No color option on HP printer app.

HP Recommended
HP 4380 all in one printer
Android 8.0 Oreo and older

Hi there, I am trying to print in color using HP plugin app from my Samsung Note 8. I am using otg cable instead of wireless. My question is:

Whenever I click the "Print" icon, the only option for the color is Black & White. I don't have wi-fi at home that's why I am using usb otg cable. Does anyone know if there's a way to print in color using otg cable? Thanks.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
11,185 11,155 827 921
Message 2 of 2
Flag Post
HP Recommended

Hi @Angie2450

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Are you able to make copies using the printer?

 

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 restart your phone, and then try

 

If the issue persists, uninstall the print service plugin and install it again.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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