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No color option on HP printer app.

HP Recommended
HP 4380 all in one printer
Android 8.0 Oreo and older

Hi there, I am trying to print in color using HP plugin app from my Samsung Note 8. I am using otg cable instead of wireless. My question is:

Whenever I click the "Print" icon, the only option for the color is Black & White. I don't have wi-fi at home that's why I am using usb otg cable. Does anyone know if there's a way to print in color using otg cable? Thanks.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Angie2450


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


Are you able to make copies using the printer?


Meanwhile, Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 restart your phone, and then try


If the issue persists, uninstall the print service plugin and install it again.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

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