No devices found

[texasteacher98]

I have been having issues printing from my mac. It keeps saying the device is offline or not connected. I have no issues printing from my phone, however. So I know that the printer is connected to wifi. After everything I read, it suggested I delete the printer and start over. So I did. Now when I use the HP installer, it keeps saying "No devices have been found." I have tried adding using the IP address from the printer and that won't work either. Help! 

[TEJ1602]

@texasteacher98, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[texasteacher98]

Admittedly, I didn't understand much of that. 

They are connected to the same network. I don't know any information about router ... even where it is located. There is not antivirus software. I did a ping test ( which took a lot to find) and it said "request timeout." 

I have had the same printer, computer, router, and internet service for probably 3 years and have had no issues. When I started having issues with it, all suggestions said to delete the printer and add it back. But it is not appearing. 

[TEJ1602]

@texasteacher98

Thanks for replying!

Request timeout during the ping test refers to the communication issue. I'd suggest you contact your ISP for assistance.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[texasteacher98]

I am assuming "ISP" would be who I get my internet from. I am not exactly sure what to say to them. My printer is connected to Wifi. My phone is connected to the same WiFi and I can print wirelessly from there. My PC is also connected to the same WiFi as both the phone and the printer. While my phone and my PC can communicate, my PC and my printer cannot. How is this an issue with my provider? 

[TEJ1602]

@texasteacher98

When you reach out to your Internet Service Provider, let them know that there are communication issues between the devices.

Check with your Internet service provider if your router is able to forward 'Bonjour packets'. Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.