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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
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Hello,
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
If you are on Windows, please follow the steps below in the order indicated.
Then try to install it over Wi-Fi by doing the following:
Press a series of buttons on the printer to reset the wireless settings to ensure a successful connection.
- Go to Devices and Printer to delete your printer icon.
- Make sure the printer is on.
- If the wireless indicator light is flashing, go to the next step to continue the software installation.
- Press and hold down the Power button (
). - While holding down the power button, press the Start Black Copy button (
) two times, and then press the Cancel button (
) three times. - Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
- Proceed immediately to the next step to continue the software installation. You have approximately 20 minutes to complete the software setup using the HP Auto Wireless Connect feature.
- Launch the printer software installed on the desktop and click Connect a new printer.
- Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
- Select Yes, send my wireless settings to the printer, and then click Next.
- Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Alternatively, you can follow the steps in the following HP link Connecting to a Wireless HP Printer.
I remain at your disposal in case of need.
Best regards,🤠
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2,375
818
262
HP Recommended
Hello,
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
If you are on Windows, please follow the steps below in the order indicated.
Then try to install it over Wi-Fi by doing the following:
Press a series of buttons on the printer to reset the wireless settings to ensure a successful connection.
- Go to Devices and Printer to delete your printer icon.
- Make sure the printer is on.
- If the wireless indicator light is flashing, go to the next step to continue the software installation.
- Press and hold down the Power button ().
- While holding down the power button, press the Start Black Copy button () two times, and then press the Cancel button () three times.
- Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
- Proceed immediately to the next step to continue the software installation. You have approximately 20 minutes to complete the software setup using the HP Auto Wireless Connect feature.
- Launch the printer software installed on the desktop and click Connect a new printer.
- Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
- Select Yes, send my wireless settings to the printer, and then click Next.
- Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Alternatively, you can follow the steps in the following HP link Connecting to a Wireless HP Printer.
I remain at your disposal in case of need.
Best regards,🤠
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2
1
0
HP Recommended
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