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Soyens
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Not printing the whole document. Im seeing a black horizontal line where the print cuts off.

HP Recommended
Hp Inktank Wireless 415
Android 9.0 Pie

IMG_20200123_125358.jpg

 im using hp smart app on my huawei p10 and a huawei mediapad m5 lite. I get similar errors on both devices

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Betty0610
HP Support Agent
HP Support Agent
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@Soyens

 

Welcome to the HP Support Community.

 

Does it happen on copies too?

 

Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page. Let me know if you see any lines on this page.

 

Please perform steps from this document: https://support.hp.com/in-en/document/c05627782

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Soyens
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It doesn't happen on copies or when I am printing from my pc. It only happened when I was printing from my phone and tablet. However, I haven't experienced this issue in the last couple of days. Maybe it was just unstable connection. Will update in the future if it happens again

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