• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-10-2019 08:52 AM - edited ‎12-10-2019 08:55 AM

HP Recommended
Product: HP Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

Please help I am about to lose my mind and have tried everything I can find online, but no way to contact HP directly.  I changed internet providers and installed a new router.  I couldn't get my computer to connect with the printer to print using wifi so I plugged in with a USB.  First, it was printing blank pages and then it stopped printing black ink and printed it light blue/grey.  So I did more research and rinsed the printer cartridge holder with warm water.  And now when I put it back in, I keep getting an error saying that there is a problem with the printer or ink system and that the printhead appears to be missing, damaged, etc.  Not even worried about the wifi at this point because I have documents I need to print and am willing to plug in but the issues just keep piling up when it worked absolutely fine before I changed my wifi network!  OH, and might I add that the print and scan doctor just keeps loading and never does anything.  Beyond frustrated!

1 REPLY 1

‎12-10-2019 02:28 PM

HP Recommended

HP Support
In the USA/Canada, the support number is 1 800-474-6836.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.