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HP Recommended
HP envy 4500
Microsoft Windows 10 (64-bit)

Been having trouble getting my printer to go online all day. Have unplugged it, have disconnected and reconnected it to our wifi, and nothing has helped.

Husband was trying to fix it ann this error message came up. 

He said we need more black ink, but that should have nothing to do with connection. 

1 REPLY 1
HP Recommended

@Meganboquet, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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