cancel
Showing results for 
Search instead for 
Did you mean: 
Annette18
New member
1 0 0 0
Message 1 of 2
138
Flag Post

Office jet printer stuck in shutting down mode

HP Recommended
HPOfficejet 200

Hi - my HP OfficeJet 200 printer is stuck in shutting down mode after clearing a paper jam.  I’ve tried unplugging the back.  Any other ideas?  Thank you 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,743 18,720 1,537 1,511
Message 2 of 2
Flag Post
HP Recommended

@Annette18, Welcome to the HP Support Community!

 

Try the steps below-

 

Reset the printer

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try restarting the printer.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation