Office jet pro 7740 cartridge issue

[Pasha143]

Hi ,

Office jet pro 7740 has been working absolutely fine until I changed the cartridge

Black cartridge needed replacing, which I did. It is a original brand new HP cartridge.

The message on display is - Depleted Cartridge, must be replaced.

I have tried 2 brand new ones and it is still not working. I unplugged the printer, etc. It just will not print.

Any solutions please?

Many thanks

[Jay_G24]

Hi @Pasha143,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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