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pacific007A
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Solved!

OfficeJet 5258 Stuck on HP Logo Page

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OfficeJet 5258
Microsoft Windows 10 (64-bit)

This printer has been running well, but suddenly I cannot reboot this printer. It's always stuck on the HP Logo screen during the reboot. Unplugging the power cord gave the same problem. The PC can see the printer on the Print and Scan Doctor 5.0.6, but the printer is shown "offline". Hate to trash this relatively new printer.

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KrazyToad
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@pacific007A

 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 


- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

5 REPLIES 5
KrazyToad
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Message 2 of 6
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@pacific007A

 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 


- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

dani0987
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The printer never got idle.. i let it alone for the night and in the morning it was still blinking with the error on the screen.

removing the cartridge helped though.. back to work!

 

thank you 🙂

asmita6658
HP Support Agent
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Hi @dani0987

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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pacific007A
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Yes, your solution worked! The cartridge was hard to removed because it was under another plastic piece. But I took it out anyway, and it worked well now. The printer also received and installed an update during the start up. Thanks a lot for your help! Very glad a current HP employee helped a former HP employee.

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KrazyToad
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@pacific007A

 

i'm glad you got this issue resolved

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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