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SJAPrin
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Message 1 of 2
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OfficeJet Pro 8715 not print from devices. The dashboard light blinks green and has a ? on it.

HP Recommended
OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

OfficeJet Pro 8715 will print from devices, neither tablets or iPhones. The dashboard light blinks green and has a ? on it. Will start to recognize the command and then just stop. Will not even do a test page. Also, the home screen command bar blinks green then black.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@SJAPrin

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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