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Officejet 3830 doesn't recognise wifi password

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HP Officejet 3830
Microsoft Windows 10 (64-bit)

I replaced my cable company wifi router and tried to enter the new password into the OJ3830 but it keeps telling me that the password is wrong.  Have verified I am writing the correct password and am at a loss.


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HP Support Agent
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Hi @DerekNo

Welcome to the HP Support Community. I'd be happy to assist you.


Restart the wireless router, the printer, and the PC


On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your network and enter the password.


If the issue persists, kindly contact your Internet service provider for further assistance on the wireless password.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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