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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Officejet 3833 android 12 Samsung S10+ hp smart app. Since the t-mobile upgrade to Android 12 the hp smart app indicates in the icon for the printer some features unavailable. Also when you select the printer scan tile it says feature unavailable. My galaxy s6+ with android 7 the hp smart app works perfectly, all features work perfectly. My windows 10 laptop the hp smart app works perfectly.
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@Rjmgrande

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

This is a mobile specific issue. Request you to contact Samsung regarding it.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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