• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-12-2019 11:25 AM

HP Recommended
Product: HPE 380t
Operating System: Microsoft Windows 7 (64-bit)

Sorry about the board but nothing fit my problem.  Recently when I turn the surge protector on, the printer turns on.  I  am not "Connected" for instant ink or anything,  and I do not have WiFi.    My computer and printer are plugged into a surge protector. I turn it off each night, and turn the printer off before turning the surge protector off.  Even when I turn the computer on the printer does not turn on until I turn it on.  I have had this printer a little over a year and this has never happened before.  It just started this during the last week or so.  How do I stop it from turning on by itself when I turn the surge protector on?

3 REPLIES 3

‎12-14-2019 02:48 PM

HP Recommended

@JudEric

 

I have gone through your Post and would like to assist

 

I suggest you perform a printer reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Next update the Printer Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎12-15-2019 09:15 AM

HP Recommended

Hi Krazy Toad,

 

Thank you so much for your reply.  I have discovered why this is happening.  Somehow the printer's WiFi got turned on and I do not have WiFi.  Since I turned it off, it does not turn on when the surge protector is turned on.

 

I will save your instructions should I have any other issue.

 

Thank you again for your reply.

 

Happy Holidays

JudEric

Was this reply helpful? Yes No

‎12-17-2019 05:32 PM

HP Recommended

@JudEric

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.