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‎07-30-2020 02:16 PM

HP Recommended
Product: HP Officejet Mobile Printer
Operating System: macOS 10.12 Sierra

Hi!

I recently found an older printer (possibly from 2013?) in my mom’s garage. I want to put it to good use for my business.

 

With the printer, there were already ink cartridges inside of it. As well as two new boxes of them. They are the correct cartridges I believe.

 

They are from 2013. I opened up a box of new ones, since the ones already in there were considerably dry, and there was a little bit of water droplets on the cartridges. Is this normal?

 

I followed the exact instructions on the HP website, but when I put them in my printer, the app said “Counterfeit ink” or something like that. And my printer started blinking the water droplet signs.

 

I still have the dried cartridges that barely worked. If I need to somehow use those...

 

I just want to be able to print pictures!! Please help asap.

2 REPLIES 2

‎07-30-2020 02:19 PM

HP Recommended

It says one is used or counterfeit (even though I just opened it out of the package). It says the other is installed incorrectly... Which I can assure you it’s not 😞

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‎07-31-2020 01:03 PM

HP Recommended

@poutprincessxx, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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