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‎01-09-2020 04:29 AM

HP Recommended
Product: Deskjet 3700 all-in-one printer
Operating System: Microsoft Windows 10 (32-bit)

On a 3700 all-in-one printer, the web-based light is flashing orange. I have pressed the info button so many times and it keeps printing off the Printer information Page, but, it never seems to clear.

Any suggestions on how to clear it so I can use the printer even tried turning off the printer overnight but that does not work.

1 person had the same question
3 REPLIES 3

‎01-12-2020 02:58 AM

HP Recommended

Hi @247Securityman

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Web Services light is amber and blinking" issue.  

 

This condition occurs when a Web Services print job is blocked or when HP Instant Ink service has been cancelled and a software message has not been acknowledged.

  • If both the Web Services light and the HP Instant Ink envelope blink, and HP Instant Ink service has just been cancelled, press the Information button  twice to resume printing.

  • If only the Web Services light blinks, an ePrint email print job has been blocked. Go to HP ePrint Job Does Not Print for more information.

If the printer is enrolled in the Instant Ink account, check your Instant Ink account page or please send us a private message with your Instant Ink account details and I'll help you out, accordingly. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎01-12-2020 06:27 AM

HP Recommended

t I was not up to date with payments on my Ink account, though I paid it on the 12/12/19 to one of their agents. Not credited to my account, I wonder where the money went to as it shows on my bank statement.

 

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‎01-12-2020 06:38 AM

HP Recommended

Hi @247Securityman

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Asmita
I am an HP Employee

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