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‎01-19-2019 06:45 AM

HP Recommended
Product: Deskjet 3830
Operating System: Android 8.0 - 8.1 Oreo

Wanted to print a Pdf file but it stops and notification comes "could not start job" 

Only this Pdf is not printing other Pdf are 

1 REPLY 1

‎01-20-2019 06:44 PM

HP Recommended

@HELP10111,

 

Welcome to the HP Support Community!

 

 I reviewed your post and I understand that the computer is core dumping.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • Are you printing the PDF file from your phone?
  • Is the PDF file password protected?
  • Have you tried printing the file from a computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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