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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Our HP7155 wireless printer/scanner stays in the idle mode f...
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04-03-2020 10:39 AM
HP ENVY Photo 7155 all in one Printer/scanner stays in the idle mode full time. It will not print or scan. How can we solve the problem?
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Accepted Solutions
04-07-2020 02:53 PM
@J441, Welcome to HP Support Community!
To be able to assist you better, I would like to know the following:
- Which device are you trying to print from?
- If a computer, what is the Operating System installed on the computer?
- How is the printer connected, via USB/Wireless?
- Is there any antivirus/security software installed on the computer?
Keep me posted for further assistance.
TEJ1602
I am an HP Employee
04-07-2020 02:53 PM
@J441, Welcome to HP Support Community!
To be able to assist you better, I would like to know the following:
- Which device are you trying to print from?
- If a computer, what is the Operating System installed on the computer?
- How is the printer connected, via USB/Wireless?
- Is there any antivirus/security software installed on the computer?
Keep me posted for further assistance.
TEJ1602
I am an HP Employee
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