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‎04-28-2018 10:12 AM - last edited on ‎04-28-2018 08:36 PM by Retired

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows 10 (32-bit)

Dear Sirs,

No [personal information removed]

I have noticed that yesterday and today the printer overcounted the number of copies, by 4 each day. As an example today I have printed out 2 pages but it has counted as 6!

Whilst this might not be the largest amount I does make a difference when you go over the quota!

I have upgraded my account, but should be grateful to receive your response.

Regards

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2018 03:42 PM

HP Recommended

@Borlase69

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I understand that you are getting an incorrect page count

 

To provide you with an accurate solution, I'll need a few more details

Are you facing this issue very frequently

How long are you facing this issue?

 

Make sure the printer is connected.

 

However, I've credited 15 pages to your account.

 

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-29-2018 03:42 PM

HP Recommended

@Borlase69

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I understand that you are getting an incorrect page count

 

To provide you with an accurate solution, I'll need a few more details

Are you facing this issue very frequently

How long are you facing this issue?

 

Make sure the printer is connected.

 

However, I've credited 15 pages to your account.

 

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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