• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 11

I'm not having any luck finding an actual permanent solution to the issue of my 255DW consistently being unavailable to print.

 

It works for a short while until it shows as not being available on the network.  The troubleshooter is useless for fixing it.

 

I eventually get it working, usually after a half-hour trying various combinations of HP's apps that don't seem to actually do the job they exist for, including rebooting the home network router, rebooting the printer, and performing the proper effigy sacrifices and incantations.  Or doing something equally perverse like re-installing with a USB plugged in, but then removed.

 

As you can imagine, this isn't very convenient when I need to print out a proof for a client on my way out the door.

 

Is there an issue with the printer's radio?  Is it some router setting that locks out the printer after a day or two?  The printer is literally 6 feet away from the router which is brand new from my ISP.

 

I've already been through the whole troubleshooting process multiple times and I have to be honest, I can't remember the specific order of all the ritualistic nuances this printer requires to just be available to...print...when I need it.

 

The ironic thing is this happened with my last HP LJP printer as well but I've been through a computer upgrade and a brand new modem from my ISP since then.  Oh, and the old one I gave to my daughter

 

I'm hoping somebody has figured this out because I'm wasting more time getting this printer to be reliable enough for simple light business use.

 

 

1 REPLY 1
HP Recommended

@SendsV8

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.