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Sealsmaui
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Message 1 of 2
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Pages are not printing in their entirety

HP Recommended
IPhone and iPad
iOS

I can no longer get my pages to print completely from my iPhone and iPad. It will print headers and some logos, but nothing else. My printer is the HP Office Jet 5258

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sealsmaui, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer?

Which application are you trying to print from?

 

Meanwhile, Print a Print Quality Diagnostic report from the printer control panel, 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup 

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

If the quality is not as expected, follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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