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Paper Jam on OfficeJet8035

HP Recommended
OfficeJet Pro 8035
Mac OS X 10.10 Yosemite

I just bought a HP8035 and the paper keeps getting stuck.  I am about to return it to the store because I can't figure out any help.  I need some pictures or video of exactly how the paper tray is supposed to fit.  It is obviously not working


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Message 2 of 2
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HP Recommended

@Karen451, Welcome to HP Support Community!


I see that you are experiencing paper jam on the printer, I'd recommend you follow the steps from the document Paper Jam Error to isolate and resolve the issue.


Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware


Hope this helps! Keep me posted. 


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